Seller Agreement

Last Updated: 22-06-2024

Welcome to PacifyKart. This Seller Agreement (“Agreement”) is made between PacifyKart and You (the Vendor/Seller) who registers to sell products on our platform. By registering as a seller, you agree to the terms mentioned below.

1. Eligibility to Become a Seller

To register as a vendor on PacifyKart, you must:

  • Be at least 18 years old
  • Provide valid KYC documents (Aadhar, PAN, GST if applicable)
  • Provide accurate contact and business details
  • Agree to follow PacifyKart’s policies

PacifyKart has full right to approve, reject, or suspend any seller.

2. Seller Account & Responsibilities

As a vendor, you agree to:

  • Provide genuine business information
  • Upload accurate product details, pricing, images & descriptions
  • Maintain stock availability at all times
  • Process and ship orders on time
  • Maintain product quality as per listing
  • Respond to customer inquiries professionally

Any misuse or violation may lead to suspension.

3. Product Listing Rules

Sellers must ensure that all products:

  • Are genuine and not counterfeit
  • Do not violate copyrights/trademarks
  • Are legally allowed to be sold in India
  • Have accurate images and specifications
  • Fall under allowed categories of PacifyKart

PacifyKart may delete or modify listings that violate policies.

4. Pricing & Commission

  • Sellers set their own pricing
  • PacifyKart charges a commission on each sale (as per category slab)
  • Commission is auto-deducted before payout
  • Sellers cannot artificially inflate prices

Commission structure is shared during onboarding.

5. Order Processing & Shipping

Sellers must:

  • Ship orders within the defined handling time
  • Use PacifyKart-approved shipping methods (if enabled)
  • Update tracking details promptly

Failure to ship on time may result in penalties or order cancellation.

6. Returns, Refunds & Cancellations

  • Sellers must accept returns as per PacifyKart Return Policy
  • Refunds will be processed to customers after returned items are inspected
  • Any damaged/wrong item shipped by seller → seller is responsible
  • Repeated complaints may lead to seller suspension

7. Payments & Settlement

  • Payments are released to sellers after successful delivery & return window
  • Settlement cycle: 7–15 working days (customizable)
  • Payouts are transferred to the seller’s registered bank account
  • Sellers are responsible for all GST compliance

8. Intellectual Property

Sellers must ensure they:

  • Have rights to sell listed products
  • Do not use copyrighted images or content without permission
  • Do not violate brand trademarks

Legal actions may be taken in case of violation.

9. Prohibited Products

Sellers are strictly prohibited from selling:

  • Fake or counterfeit products
  • Drugs, illegal items, weapons
  • Adult/explicit material
  • Hazardous goods without certification
  • Anything prohibited under Indian law

10. Suspension & Termination

PacifyKart may suspend or terminate seller accounts for:

  • Policy violations
  • Fraudulent activities
  • Excessive customer complaints
  • Fake product complaints
  • Payment issues

Sellers may also request account closure anytime.

11. Limitation of Liability

PacifyKart is not responsible for:

  • Loss caused by incorrect listings
  • Customer disputes arising from seller negligence
  • Any financial loss due to seller’s operational issues

12. Agreement Updates

PacifyKart may update this agreement anytime.
Continued use of the seller account means you accept updated terms.

13. Contact Information

For vendor support or queries:
Email: vendor@pacifykart.com
Phone: +91 7838401020