Effective Date: 22-06-2024
This Code of Conduct ensures a trusted and fair marketplace for both sellers and customers.
1. Maintain Product Quality
Sellers must provide:
- Genuine, original products
- Accurate descriptions
- Clear images
- Competitive pricing
2. Honest Communication
Sellers must:
- Respond to customer messages politely
- Avoid misleading claims
- Communicate transparently
3. Fair Business Practices
Sellers shall NOT:
- Sell fake/counterfeit products
- Create fake orders/reviews
- Misuse customer data
- Manipulate prices unnaturally
4. Timely Order Fulfillment
Sellers must:
- Ship orders within handling time
- Provide real tracking details
- Ensure safe packaging
5. Legal Compliance
All listings must follow:
- Indian e-commerce laws
- GST requirements
- Safety standards